Recall of the delta carabiners FD00A
For the safety of all customers AustriAlpin is issuing an immediate voluntary recall of certain batches of the Austrialpin DELTA carabiner delivered after October 2012.
If you own a Austrialpin DELTA carabiner that was purchased after October 2012
please read this notice carefully and follow the instructions.
Affected are DELTA carabiners, article number FD00A with the batch number
00001 and Ø0001
Reason for the recall:
In the course of routine tests anomalies in strength of the major axis was observed at several pieces. Caused by inhomogeneous raw material minimal stress cracks can occur at the bending. These cracks can be tricky, because rarely they do not occur immediately.
Do not use these carabiners anymore!
Please do return only carabiners which are identified as having the relevant batch codes. Once identified, please use the attached http://downloads.austrialpin.at/DELTA.pdfformula for sending back the carabiners.
We will replace the returned product as quickly and efficiently as possible with a new Delta carabiner.
As a compensation for shipping cost, you will receive a complimentary AustriAlpin carabiner (see return formular )
For more information, do not hesitate to contact us
via phone: +43 5225 65248
via email: firstname.lastname@example.org
The safety of our customers is of prime importance. We would like to apologize for the inconvenience of this precautionary measure and are kindly asking for your understanding and help.
Return adress: Austrialpin VertriebsgmbH
Österreich / Austria